Cancellation & Modification Policy

1. Order Cancellation

If you need to cancel your order, please contact us within 6 hours of placing it. We process orders quickly to ensure fast delivery, so we cannot guarantee cancellations after this window.

To request a cancellation, email us at [email protected] with the subject line “Cancel Order – #[YourOrderNumber]”.

• Orders cancelled within 6 hours will receive a full refund.
• Orders that have already been processed or shipped cannot be cancelled.

2. Order Modification

Need to change your shipping address, item size, or quantity? Modifications are only accepted within the first 6 hours of placing the order. Please contact us immediately with your order number and the specific changes you’d like to make.

After the 6-hour window, we cannot guarantee that changes can be made, especially if the order has already entered production or been shipped.

3. Custom or Personalized Orders

Orders for customized or personalized products (e.g., custom denim, embroidered pieces) cannot be cancelled or modified once production has begun. Please double-check all personalization details before submitting your order.

4. Already Shipped Orders

If your order has already shipped, it cannot be cancelled or changed. You may wait for the package to arrive and initiate a return request in accordance with our Return & Refund Policy.

5. Contact Us

For urgent requests regarding order cancellation or modification, please contact us as soon as possible:

Company’s name: luzatrend is part of the ecosystem of ( JACKET & BAGUETTE LTD ) was founded with a simple goal: To provide customers with the highest quality clothing at the best prices.

US Address: 4543 Willow Brook Ave, Los Angeles, CA 90029, United States..

UK Address: 40a Hamilton Road, London, England, N2 0SW, United Kingdom..

Email: [email protected]