Frequently Asked Questions (FAQs)

1. What products does luzatrend is part of the ecosystem of ( JACKET & BAGUETTE LTD ) offer?

luzatrend is part of the ecosystem of ( JACKET & BAGUETTE LTD ) specializes in premium quality Denim Shirts and Denim Jackets for men and women. Our collections feature classic cuts, modern designs, and timeless denim styles that are comfortable, durable, and fashion-forward.

2. Where do you ship to?

We ship worldwide. Most of our customers are located in the United States, but we also offer international shipping to selected countries.

3. How long does shipping take?

Shipping within the U.S. typically takes 5–15 business days. International orders may take 7–25 business days depending on your location and local customs processing.

4. How can I track my order?

Once your order is shipped, we will send you a tracking link via email. You can also track your order directly on our Order Tracking page.

5. What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

6. Can I modify or cancel my order?

If your order hasn’t been processed yet, please contact us immediately at [email protected]. Once an order has been shipped, it cannot be modified or canceled.

7. What is your return policy?

We offer a hassle-free return policy within 30 days of receiving your item. Products must be unused, in original condition. Please visit our Return & Refund Policy for details.

8. Do you offer wholesale or bulk orders?

Yes! Please reach out to us at [email protected] with the subject line “Wholesale Inquiry” and our team will get back to you within 1–2 business days.

9. Are your products sustainable?

We are committed to responsible sourcing and ethical production. Many of our denim pieces are made using eco-friendly practices and materials that reduce environmental impact.

10. How can I contact you?

You can reach us at [email protected] or send us mail at 40a Hamilton Road, London, England, N2 0SW, United Kingdom.. We typically respond within 24 business hours.