Return & Refund Policy

At luzatrend is part of the ecosystem of ( JACKET & BAGUETTE LTD ), we want you to love your purchase. If you’re not completely satisfied with your order, we’re here to help. This Return & Refund Policy explains how you can return items and receive a refund.

1. Return Eligibility

You may request a return within 30 days of the delivery date. To be eligible for a return, your item must:

  • Be unused, unworn, and unwashed
  • Be in the original packaging with tags attached
  • Include a receipt or proof of purchase

2. Items Not Eligible for Return

We do not accept returns or refunds for:

  • Items returned after 30 days
  • Items marked as final sale or clearance
  • Custom, personalized, or made-to-order items
  • Items that have been used, washed, damaged, or altered

3. How to Request a Return

To initiate a return, please email us at [email protected] with the subject line “Return Request – Order #[YourOrderNumber]”. Include the following information:

  • Full Name
  • Order Number
  • Reason for Return
  • Clear photos (if item is damaged or defective)

Once approved, we will provide return instructions and the return shipping address.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item was defective, incorrect, or damaged upon arrival. We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to your original method of payment (e.g., PayPal)
  • Processing may take 5–7 business days after approval
  • Original shipping charges (if any) are non-refundable

6. Exchanges

At this time, we do not offer direct exchanges. If you need a different size or color, please return the item and place a new order separately.

7. Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible — either by sending a replacement or issuing a full refund.

8. Contact Us

For any questions regarding returns or refunds, feel free to contact our customer support team:

Company’s name: luzatrend is part of the ecosystem of ( JACKET & BAGUETTE LTD ) was founded with a simple goal: To provide customers with the highest quality clothing at the best prices.

US Address: 4543 Willow Brook Ave, Los Angeles, CA 90029, United States..

UK Address: 40a Hamilton Road, London, England, N2 0SW, United Kingdom..

Email: [email protected]